CANCELLATION & RETURN POLICY
We are committed to deliver your orders within the stipulated time period of 15 to 21 working days as every product is custom made and we do not stock our products. We take order on Prepaid/ Cash on Delivery basis and for customized product COD with 30% Prepaid amount all Pan India. No COD orders is available for international shipping outside India. Prepaid Orders will be prioritized over COD orders and orders can be cancelled without any prior notification to customer.
Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders. We ship on all week days (Monday to Saturday), excluding public holidays.
DAMAGES IF ANY:
If when you receive your parcel, you notice that it is damaged or tampered with you should refuse to accept it. You can call or WhatsApp at 9004747741 or mail us at [email protected] mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest. Shipping cost will be borne by us except orders shipped outside India.
URS FASHION will accept returns on the following items for store credit within 72 hours from the time your order is received:
Returned items must be unused, unworn, and in their original condition and packaging and tags must not be removed.
In case of any order with multiple purchases (i.e. more than 1 purchase), exchange/ return is only applicable for one item. Hence, if doubtful about size, we suggest you make one purchase and then move on to the next.
To receive a full store credit, return your item(s) within 7 days of your order being shipped. Items should be returned in their original condition. If the return is due to a size issue (applicable for apparel only), it is the member’s responsibility to pay for return shipping. No refund will be made in case the item is returned due to a size issue. You can get exchange offer against the size problem. No refund will also be made in case the customer is personally not happy with the quality of the product. Refunds are only made in case of genuine defects in the item. We will use the balance amount as store credit which can be used by you on your next purchase. Store Credits are valid for 6 months from date of returning the order.
If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will first, try to undo the defect and send out a replacement. If the defect is not rectified from our end also, we will reimburse the invoice value as well as the shipping charge you bear to return the package. All returns which are not valid will not be accepted and will be sent back. Should you wish to return all or a part of your order, you need to let us know within 2 working days from the date of receiving your parcel. You can call our customer care numbers between 10:30 A.M. to 06:30 P.M. from Monday to Friday, 10:30 A.M. to 5 P.M. on Saturdays. Sundays we are closed.
Post receipt of the returned product(s), we will inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 10 days of our receiving of the return product(s) from you. All refunds will be made out through cheques or online funds transfer.
You may cancel an order within 24 hours of your purchase. The cancellation will be effective within 24 hours and a confirmation email will be sent immediately.
As part of usual business practice, if we receive a cancellation notice and the order has not been packaged / shipped by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us.
ABOUT STORE CREDITS:
We do not issue cash refunds for returned items, but we will credit your URS FASHION account for the full purchase amount of the returned item.
Store credit can be used towards any items for URS FASHION.
If your store credit exceeds the total amount of your next purchase, the excess credit balance will remain in your account and will be available for use towards any future purchases.
If your store credit does not cover the amount of your next purchase, you will be asked for another form of payment to cover the balance.
Merchandise that is not returned within 10 days of your original purchase date will not be accepted by our warehouse and will be returned to you. In case the transit time is longer, we require you to send us the tracking number of the parcel within 5 days of the original order being shipped to you.
We have a very strict NO RETURN policy for customized orders. If the color, style and size have been customized and is not as per standard size chart or image given, we will accept NO RETURNS. For any changes to size, the customer has to send us back the parcel to our factory address and we will do alterations at an extra cost of INR 300 and above (depending on work). We will send back the parcel at our own cost.
Any order which is placed will be governed by these policies, terms and conditions & will be solely limited to URS FASHION’s discretion. Customers are accepting these Policies, terms and conditions when they place any order.